# Maxdesk
> Free help desk with unlimited agents and unlimited tickets

```yaml
url: "https://sidehunt.io/project/maxdesk"
markdown: "https://sidehunt.io/project/maxdesk.md"
name: Maxdesk
slug: maxdesk
website: "https://maxdesk.ai"
launch_type: nofollow
link_type: nofollow
launch_status: scheduled
pricing: Freemium
categories:
  - SaaS
  - Productivity
  - Artificial Intelligence
upvotes: 0
clicks: 0
launch_start: "2027-01-18T08:00:00.000Z"
launch_end: "2027-01-25T07:59:59.999Z"
maker: MXG Infotech
founder_url: "https://sidehunt.io/founder/jay"
logo: "https://txmhk1zrnc.ufs.sh/f/xSkWTCqmKWx92VPIArNc74hguTR10UieJ3aWksvnSLl5pxq6"
```

## About Maxdesk

Maxdesk is a help desk and ticketing platform built on one idea: support software should not get more expensive every time your team grows.

Most help desks charge per agent. Every new hire on the support rota adds another seat, so the tool that is meant to help you scale quietly becomes a reason not to. Teams respond in predictable ways. They share a single login between several people. They leave part-time helpers off the system. Or they stay on a shared mailbox long after it has stopped working, with no record of who promised what to whom. None of those are good outcomes, and all of them are caused by the pricing model rather than by the software.

Maxdesk prices per workspace instead. The free plan carries unlimited agents and unlimited tickets, and it is not a stripped-down demo: it includes email-to-ticket, ticket priorities and statuses, SLA policies, business hours, no-code workflow automation for routing and follow-up, canned responses and templates, a customer-facing knowledge base, roles, groups and granular permissions, a live dashboard, support reports, notifications and complete audit trails. A three-person startup and a thirty-person support team run the same feature set. The only difference is how many people are in the workspace, and that costs nothing.

Paid tiers exist for teams that want more. Maxdesk Pro, at twenty dollars per workspace per month, adds custom branding, advanced reporting and exports, and longer data retention. Maxdesk Elite, at ninety-nine dollars per workspace per month, adds an AI support layer: AI agents covering triage and resolution, an AI Copilot that drafts replies in context, automatic ticket summaries, live translation, troubleshooting assistance, sentiment and urgency detection, and AI usage analytics. Both are billed per workspace, so they stay flat as the team grows rather than multiplying with it.

The product is aimed at startups, SaaS companies, ecommerce businesses, agencies and SMEs, and at any support team that has outgrown a shared inbox but does not want to sign up for a bill that tracks headcount. It runs entirely in the browser, so there is nothing to install and nothing to host.

Maxdesk is built by MXG Infotech, a software company making practical SaaS and AI products for businesses. We started it after watching customer support platforms drift toward per-seat and usage-based pricing that penalises exactly the growth they claim to support.

You can start free at maxdesk.ai, with no credit card, unlimited agents and unlimited tickets.

## Overview

### What is it?

Free help desk with unlimited agents and unlimited tickets

### Categories

- SaaS
- Productivity
- Artificial Intelligence

### How is it priced?

Freemium

### Who is it for?

Builders and buyers interested in SaaS, Productivity, Artificial Intelligence.

## Frequently asked questions

**Q: What is Maxdesk?**

Free help desk with unlimited agents and unlimited tickets

**Q: Where can I find Maxdesk on Sidehunt?**

https://sidehunt.io/project/maxdesk

**Q: What launch type does Maxdesk use?**

nofollow (link type: nofollow)

## Screenshots

![Maxdesk screenshot 1](https://txmhk1zrnc.ufs.sh/f/xSkWTCqmKWx91rzTC1b54BKHuiYIbGfnwyaSkxvDTCMsrW6Q)

## Links

- [Project page (HTML)](https://sidehunt.io/project/maxdesk)
- [AI-friendly Markdown](https://sidehunt.io/project/maxdesk.md)
- [Website](https://maxdesk.ai)
- [Founder](https://sidehunt.io/founder/jay)
- [Founder Markdown](https://sidehunt.io/founder/jay.md)
- [Maker on X](https://x.com/maxdeskai)

## Explore

- [Browse projects](https://sidehunt.io/projects)
- [Launches](https://sidehunt.io/launches)
- [Hall of Fame](https://sidehunt.io/hall-of-fame)
- [Submit a project](https://sidehunt.io/submit)
- [Pricing](https://sidehunt.io/pricing)

_HTML version: https://sidehunt.io/project/maxdesk_